Amid a growing digital society, the prevailing US economy faces social instability, a multi-generational workforce, privacy concerns, rising populism, and more, as per research conducted by Gartner. To help public service organizations completely optimize their business goals, the research and advisory company recognized the key government technology trends for 2020. Here are few of the government technology trends to look out for:
Real-time Network Security
A real-time network security strategy sees risk, trust, and security as an ongoing process, which includes anticipating cyber threats before it happens. The keyword is “adaptive,” suggesting companies must recognize that no security system is perfect, but it must be ready for emerging threats.
Flexible by design
The report suggested CIOs adopt an agile-by-design approach, using flexible methods and solutions that produce a more responsive environment.
Citizen digital identification
Digital identity includes identifying a person through any government digital channel, accessible to all US citizens. While this is important for access to government assistance, governments are slow to adopt, the report noted. Government CIOs should implement digital identities that meet both security measures and citizen expectations.
Multichannel citizen commitment
If governments engage citizens on their preferred channels, they will be more content with the interaction. Governments should contemplate using mobile devices, as most government website business comes from smartphones.
Digital product administration
The 2019 Gartner CIO Survey discovered that more than two-thirds of government CIOs both already have, or are planning to perform digital product management (DPM). DPM includes developing, monitoring, and refining commodities for business users.
Anything as a Service (XaaS)
XaaS is used to encapsulate various categories of information technology, inclusive of those delivered in the cloud as a subscription-based service—such as platform as a service (PaaS), SaaS, application platform as a service (aPaaS), and Infrastructure as a Service (IaaS). From a sales point of view, XaaS reinforces a ‘service-first’ attitude that is customer-centered and performance conformed. XaaS offers an alternative to improving legacy infrastructure, providing scalability, and more effective delivery of digital government services.
Analytics is transforming into more critical for organizations, and government institutions can benefit from these automated methods since they help people make more knowledgeable decisions in real-time.
Digitally empowered workers
Digitally-enabled workers have higher employee satisfaction, retention, and engagement, as per the report. Government organizations currently lag in this field and should better prioritize digital initiatives.
Shared services 2.0
This second wave of shared services concentrates on delivering high-value business capabilities, including enterprise-wide safety, identity management, and market analytics. Before shared services concentrated on cost savings, often resulting in inadequate outcomes.
Augmented capacity is a way to emphasize that the benefit of artificial intelligence (AI) is in its ability to improve the knowledge and skills of the government workforce —releasing people from repetitive tasks or helping familiarize human decision making. AI, when utilized strategically, selectively, and ethically can enhance business efficiency while helping government workers be more productive in the work they do.
While these technologies are equipped with government CIOs, executives across industries would still profit from reviewing these trends, as they may employ to their business contexts.