Agencies that have adopted technology change are already starting to see the advantage of disruptive models to achieve their missions and better outcomes in new techniques, according to Accenture Federal Services’ “Federal Vision 2030” statement.
“And they are building more value for citizens and enabling employees with exciting new ways to work,” the report says. “Other, succinct agile agencies fall behind in implementing the latest technologies and procedures to reimagine the mission and market. When this gap widens, public trust degenerates, and workforce engagement drops — and external opponents may stoke these instabilities.”
To be prosperous, IT leaders need to look to tomorrow to understand the forces at work and contemplate how they will affect the agency, its customers, and the workforce. Agencies then require to build the conditions that “stimulate change and make (or create) opportunities to do things individually and more dynamically.”
Transforming Unstructured Data
The report records that agencies are expected to “examine how to make the most of the structured data they have accumulated over the years along with exponentially increasing volumes of unstructured data — such as images and video — to build new dimensions of insight.” To make knowledge of unstructured data, agencies will require to have some way to apply structure to it. For instance, a speech-to-text tool can take sound files and put them into reports that can be searched. Agencies that deal with coverage claims will likely be processing not just traditional documents with text, but photographs taken from multiple angles.
Data pools remain a viable way to tag and transform information and can let agencies implement structure to that data for an appropriate purpose when users require to do so.
AI Assisting Agencies Make Efficient Decisions
Moving ahead, the report says, the nature of government decision-making will improve citizens’ quality of life and government workers’ quality of work. “Already, healthcare is beginning as an early win, with AI leveraging lifestyle circumstances to provide a more complete and evidence-based knowledge of health and preventative measures,” the report remarks.
AI tools can resemble electronic health record data and public social activity to recognize potential candidates for counselling. And the Veterans Affairs Department is studying at this data to predict and prevent veteran suicides. AI empowers agencies to get decision-level information faster, which enables employees to act more quickly, the report adds. At first, AI tools will concentrate on low-impact, positive decisions, such as whether to communicate a password refresh email to a user who has forgotten a password. AI will also likely be included in fundamental benefit adjudication choices when it is obvious a benefit should be awarded.
VR Aiding Preparation and Evaluations
Agencies are now using VR for training, inclusive of the Army and NASA. VR can also be applied in-licensing and to test users remotely. According to experts, if we have the right technology to align our body movements and render them in a virtual world, can it be guaranteed to perform that activity? VR can assist with anything where users are expected to demonstrate the capacity to show skill, such as playing in a critical environment.
VR can also be utilized for situations where agencies require to capture users’ facial expressions because the technology might possess a higher fidelity to pick up on body signals.